DISPATCH AND DELIVERY

All products, purchased in the online store, can be delivered all over the world.

Delivery costs

Slovenia

Upon purchase of products worth up to 19,99 EUR, the delivery cost is 3 EUR.
Upon purchase of products worth 20 EUR or more, the delivery is free.

Croatia

Upon purchase of products worth up to 149,99 EUR, the delivery cost is 7 EUR.
Upon purchase of products worth 150 EUR or more, the delivery is free.

Other EU countries and the rest of the world

Shipping costs depend on each country and will be visible in checkout. The delivery costs are charged on actual rates of Pošta Slovenije. 

Dispatch

If you choose to pay on delivery or through PayPal
For products in stock, the dispatch of the ordered goods for the customer is within 1 to 5 business days after confirmation of your order.
For products that are not in stock, we inform the customer about the possibility of delivery via e-mail or telephone.

If you choose to pay in advance
For products in stock, the dispatch of the ordered goods for the customer is within 1 to 5 business days after payment is received on our bank account.
For products that are not in stock, we inform the customer about the possibility of delivery via e-mail or telephone.

Delivery

The provider must deliver the goods or service in the promised time period. When placing an order, the customer can determine the address for delivery, which is binding for the provider.

Upon delivery, the provider must offer additional information for the customer about their right of withdrawal, especially the conditions and means of exercising the right itself. They must ensure all the necessary information about the address that the customer can contact in the case of a complaint and the information about the warranty and repair or any other services after the conclusion of the contract.

In case that the customer (recipient) is not at the address at the time of delivery, the package may be picked up at a post office (to which the package was addressed) in 15 days. If the customer (recipient) does not pick up the package in 15 days, it is send back to the provider.

The contracting partner for shipment delivery is Pošta Slovenije, but the provider retains the right to choose another delivery service, if it can help to complete the contract more efficiently.

Do you have questions? Would you like an advice?

For all the questions regarding the online shop, you can contact Otmar Luznar, head of online shop at Odeja:

• E eshop@odeja.si
• T +386 4 51 30 155 (Monday to Friday, between 8 a.m. and 3 p.m.)